Content Retainers

What is a Content Retainer pack?

A Content Retainer pack allows you to block off a chosen number of hours to have one of the Interactive Partners’ marketing assistant team update your website, manage your social media or run your online ad campaigns. You can see the full list of services on the Marketing Assistants Page.

Whether you need 2, 10 or 20 hours a month - a retainer pack means a Team Member is on hand to get whatever you need completed. No waiting.

Simply explain what you need ... and it will be done!

Why Take a Retainer Pack

• Not Enough Time
  If you don’t have time to keep on top of content changes on your website.
• Get Priority Action - No Waiting
  Retainer pack customers are prioritised in the Content Team task queue - no waiting!
• Lower investment
  Save on the hourly consulting rate for Retainer Tasks. A regular amount per month makes it easier to budget and stay on top of content.
• Peace of mind
  Your website will be up-to-date, you have someone to ask and you know you’re getting the best possible service we offer.

Retainer Packs

Available in packs of 2, 5 and 10 hours per month, they provide a fast way to get content changes executed quickly.

Save $30 per hour. A content pack brings the hourly rate down to $150/hour. Plus Retainer Pack work gets priority in the work queues to ensure urgent requests are handled quickly.

Retainer packs are reconciled each quarter with a monthly running total you can see at a glance.

PackageS	Discount
2 hour pack	10%
5 hour pack	Recommended 20%
10 hour pack	25%
20 hour pack	30%

 

If you require more hours, you may like to consider our Marketing Assistant packages

 

Content Requests

• All requests can be sent to [email protected].
• Once content requests are received, they are put into the task queue and allocated as either support, training, consulting etc.
• Requests can be anything content related - design, updates, images galleries, videos etc.
• IP has an entire team to hand - whoever has the best skills to complete your task, gets allocated.

NB: Regular consulting or Non-support requests are $180/hour ex gst.

Frequently Asked Questions

How is my Retainer Work Tracked?

• Times are logged with automatic time trackers by the team
• Each request has the time and work completed marked
• The data is transferred to a client specific tracking sheet
• Weekly, Monthly or Quarterly reports are generated and sent to the client as requested
• At the end of each quarter the time logged is compared to the retainer pack agreement and reviewed

What Happens if I Use More Hours?

• At the end of each quarter the client and team leader will review the time logged
• Overruns are caught up by the raising of a ‘catch up’ invoice for time spent. Or if this is unusual, you can take the extra off the next month’s time allocation.
• The retainer pack can be adjusted up if overruns are a regular occurrence

What Happens if I Use Less Hours?

• Again at the end of each quarter the client and team leader will review the time logged
• Shortfalls in time are treated as a credit against the account
• The retainer pack can be adjusted down if this is a regular occurrence or left "as is" and used up the following months, if it is unusual

Can I use the hours for anything?

• Anything content related
• Design, layouts, text and image updates
• SEO (site optimisation)
• Web content creation
• Email marketing
• Social media activities
• You can also check our Marketing Assistant Services if your need is more of a full time nature

Do I have to be an existing customer?

• We can support new and existing customers
• Any web CMS or platform
• Staff are fully trained and supervised